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Villa rentals flexible cancellation policy

Booking terms and conditions

BOOKINGS WITH SOLMALLORCA ESTATE AGENCY

When you confirm a booking by paying the deposit, you warrant that you are of legal age and that you understand and accept the conditions of the booking and that you have the authority to accept them on your own name or on behalf of all your party. The services contracted will apply as soon as we issue the booking confirmation, after receiving the deposit.

PRICE OF THE ACCOMODATION

Once you have introduced all the data required in the system to make the booking, you will provided with a final price (VAT included). To confirm your booking you must pay a non-refundable deposit of 25%. The balance (75%) must be paid 30 days before your arrival date. If you wish to make a booking within 30 days before the arrival date, then you will have to pay the full amount (100%) of the price for the accommodation. Prices of the properties can sometimes be altered during the year. (But never once you have booked)

IF YOU WISH TO MODIFY YOUR BOOKING

Once your booking is confirmed, if you need to alter one of the conditions, e.g. arrival date, departure date, etc… we will do our best to adapt and please you, but you must know that it is not always possible, as it depends on the availability of properties. Any modification should be requested in writing and signed by the person who signed the booking. In the event that it is the property you wish to change, it will be considered as a booking cancelation and you will be required to pay cancellation fee and the conditions will be the same as detailed in the paragraph “If you cancel your booking”

IF YOU CANCEL YOUR BOOKING

If you or a member of your party wishes to cancel the booking, you are free to do so at any time. The cancellation will be effective once we have received the written notification, signed by the person who made the booking originally and once the cancellation charges are paid. Bear in mind that the closest to the arrival date, the higher are the charges.

Cancellation charges are the following:

- In any case, the 25% deposit is non-refundable.
- Between 29 and 22 days (both included) before arrival, the charges will be 50% of the total amount paid for the booking.
- Between 21 and 15 days before arrival, the charges will be 75% of the total amount paid for the booking.
- 14 days before the arrival date, the total amount paid would be non-refundable.

IF WE CANCEL YOUR BOOKING

We reserve the right to cancel your booking at any time and in any circumstances beyond our control which might occur like breakdowns and of course any reasons of force “majeure” like fires, terrorist acts, natural disaster, extremely bad weather conditions, etc…

In the unlikely event this were to happen, we would do our best to find you alternative accommodation of a similar or superior standard as the one originally booked, if available. If the price of the alternative accommodation were to be inferior to the former one which you had paid for, we would refund the difference of the price.

TIME TO ACCESS AND VACATE THE PROPERTY

On your arrival day, your property will be available from 2 PM, as long as it is ready and clean. On departure day, you must always vacate the property by 10 AM.

SERVICES

- You will find the property clean and equipped. We provide bathroom towels, bed linen and dishcloth. You are kindly requested not to use the provided bathroom towels for the pool nor the beach. They are exclusive for bathroom use.

- If you require a high chair or baby cot, please inform us when you book or in advance. If you require a cot during the stay you may be charged for it.

- If you wish to book a private taxi from and to Palma Airport. We offer very competitive prices. Please ask our representative for prices and information.

BREAKAGE DEPOSIT

We reserve the right to charge any breakage or extra cleaning cost on the credit card details provided. The amount to be paid will be presented in an invoice within a maximum of 1 week from your check-out date.

CONTACT

You can contact us calling the following number: 00 - 34 971 86 57 67. Our opening hours are Monday to Friday from 9 am to 7.30 pm and on Saturday from 10 am to 1 pm. The office is closed on Sundays and Bank holidays.
You can also contact us via e-mail: solmallorca@gmail.com
On your arrival day, we will give you a mobile number in case of emergency.